Frequently asked questions

Disease

If you unexpectedly become ill, it is important that you inform both your client (before the start of the work) and FlexToday (between 08:30 and 09:00). We would therefore like to know before 15:00 PM on the day you are ill whether you will be returning to work the next day. This way we can also inform the customer and they know where they stand.

If you get sick at work, that's no problem. Please report this to your direct manager and inform us: FlexToday, also informed. It is important to inform us because if you are still ill a day later and you only inform us then, this will be considered your first day of illness, including your waiting day.

Please note that you must report illness by telephone. You can go directly to FlexToday call +31(0)24 645 07 40.

We think your recovery is important. Together with you, we will draw up an action plan to ensure that you can quickly resume your work. If necessary, we will work with the client to determine whether there are suitable activities that you can perform until you have fully recovered for your own work.

As soon as you are better, report this immediately to your contact person FlexToday and with your client.

What should I do if I get sick?

Are you falling ill? That's certainly frustrating. The absence protocol you received at the start of your employment details exactly what to do in the event of illness. Make sure you report your illness according to these guidelines.

How much salary will I receive if I am ill?

The percentage of your salary that is paid during illness and whether waiting days apply depends on the collective labor agreement that applies to you and/or the (possibly different) terms of employment of the company where you work. You can find which arrangement applies to you on the confirmation of your temporary employment that you received with your contract.

If you need more information or if something is unclear, please feel free to contact your contact person at FlexToday. We are happy to help you.

Contract

The Collective Labor Agreement for Temporary Agency Workers (ABU Collective Labor Agreement) applies to your employment contract with FlexToday. This includes all your rights and obligations, including holiday and leave arrangements.

At FlexToday, we use a phased employment system that determines which rights you are entitled to, such as continued payment when you are unable to work. The longer you work through us, the more rights you build up.

This system consists of three phases: Phase A, Phase B and Phase C. Each phase represents a certain period of time that you work via FlexToday and comes with specific employment rights.

It is also possible to be hired directly by the client through recruitment and selection (W&S). In that case, you do not have to go through the different contract phases and you gain more stability from the start. It is good to know that FlexToday offers this option as well.

The phase system is a system in which the temporary worker receives more rights and better (dismissal) protection the longer he works as a temporary worker. This system is laid down in the Collective Labor Agreement for Temporary Agency Workers and consists of three phases.

  • Phase A: You are in phase A as long as you have not worked for us for more than 52 weeks. Every week in which you work (regardless of the number of hours) or take paid leave counts towards the accrual of these 52 weeks. Weeks in which you do not work do not count.
  • Phase B: After 52 weeks FlexToday Once you have worked, you move on to phase B, which lasts a maximum of three years (36 months). During this period you can FlexToday can offer you a maximum of six temporary contracts and you can work for different clients. If you have not been pregnant for more than six months (26 weeks). FlexToday have worked, you start again in phase A. In phase B you will continue to receive wages when there is no work, based on the minimum number of hours in your agreement, provided that you are available to work.
  • Phase C: In phase C you will receive a contract for an indefinite period and you can be placed with different clients. As in phase B, you are also entitled to continued payment of wages in phase C if there is no work. If the agreement is terminated (by you or the employment agency) and you have not worked for more than 26 weeks via FlexToday, you start again in the first week of phase A.

Although retirement may seem far away, you are building it up! We, FlexToday are obliged to pay pension contributions when:

  • You are over 18 years old;
  • From day one you will be automatically registered with the StiPP Plus Pension. In this Plus Scheme you contribute together with: FlexToday contributes to the pension premium, with 4% of the gross hourly wage being paid by the employee and 8% for FlexToday. This means that you pay 33,3% and we pay the remaining 66,6%. The employee portion does influence the structure of social security, which means it is slightly lower.

You only pay a small part of the premium yourself; FlexToday pays the rest. Moreover, you do not have to arrange anything for your pension, we will do that for you. Once a year you will receive a pension overview showing your accrued rights. Read more in the Collective Labor Agreement for temporary workers.

At FlexToday build up your pension from day 1. We use the StiPP Plus scheme. In this scheme, a higher pension premium is paid and you accrue more pension than in the Basic Scheme. The pension premium in the Plus Plan is divided between you as an employee and FlexToday. Would you like to know more about the StiPP Plus scheme? Then take here a look!

To draw up your contract, we need some information. This is necessary to establish your identity and ensure that you receive a good contract and are paid correctly. When you start your new job, we will ask you for the following information:

Please note: With all documents it is necessary that everything is clearly visible. Consider all corners of the documents and ensure that no fingers are visible.

  • Full name and address: This is necessary to finalize the contract. In addition, we can immediately calculate whether you are entitled to mileage reimbursement and, if so, how much.
  • A copy of your passport or ID, both front and back: A link for this will be sent to your phone once you start so you can do this safely and easily. This is required for documentation and verification.
  • A copy of your bank card: This is so that you can receive your money properly. It is therefore extremely important that both your name and account number are visible.
    It may happen that you do not have a physical card, such as with Revolut. In that case, it is important that you can show us where both your name and account number can be found. At Revolut you can find this under the heading “Details”.
  • BSN number: As soon as you start working for us, it is mandatory for us to receive your BSN number. We do this so that we can register your BSN and use it to exchange your payroll information with the tax authorities. Please note that only government documents are valid. An example of this is an identity card or passport on which your BSN number is stated. A health insurance card is therefore not sufficient.
  • Declaration of approval: We always ask for a declaration of approval, which you must complete and will be included in the email we send you when you can start your new job. By completing the statement of agreement, you also agree to our privacy statement, which you here can find.

In addition, we would like to know three more things. Namely the following:

  1. Do you want payroll tax to be applied? If you don't know what payroll tax is, you can here find an explanation.
  2. Would you like to be paid weekly or four-weekly?
  3. Are you insured yourself, or would you like to be insured through us? If you are already insured, please send us your health insurance card, making sure that all corners are visible and no fingers can be seen on the card!

Haven't arranged your VGZ health insurance for 2026 yet? If you participate in the VGZ collective insurance program, you'll receive a substantial discount on your premium for supplementary (dental) insurance, including for your partner and family. Don't miss out on these benefits and register now! here free sample immediately

Apply

How to apply is explained below in simple steps:

  1. On our job site are you looking for a suitable vacancy? Have you not found a suitable vacancy? No problem, you'll find here the link to an open application.
  2. Then click on the big blue button 'Apply immediately!' Here you enter all your details, including your current CV.
  3. That's it already! Simple, right? You will be contacted within 24 hours on working days to discuss the options with you.

Here's what you can expect after you apply:

  1. As soon as you have applied for a vacancy, we will review your CV and motivation letter.
  2. You will also receive a response to this within one working day, this can be by telephone, via WhatsApp or by e-mail.
  3. Good news? We will then schedule a video call in consultation with you to get to know you FlexToday. We will then discuss with you where we will introduce you, this may be with different customers.
  4. As soon as we receive a response and the customer(s) are convinced and see a connection with the position, we will schedule an introductory meeting between you and the customer(s).
  5. If you have had an introductory meeting with the company and you are positive about the company and the company is positive about you, then you can start! You will sign a contract and be asked to provide the necessary information. Once this is done, start your new job!

Don't worry, in the meantime the intermediaries will keep in touch with you, so that you are always informed!

Salary

When you work via FlexToday, you can choose to receive your salary weekly or once every four weeks. Remuneration takes place every Tuesday. Depending on your bank, you will receive it as soon as possible.

If you opt for a four-weekly payment, you will receive your salary on the following days:

I have received my pay slip, what now? Where can I see my pension accrual? What do terms like “Compensation Paww” mean? No problem! We will explain all this for you using an example wage specification with accompanying explanation.

You can read this detailed explanation here find.

Check out our blog for the best tips about applying for jobs. View them here!

Benefits of working through FlexToday

A job through FlexToday has many advantages:

Competitive salary

You will receive a competitive salary compared to what many employers offer Rotterdam to offer

good working conditions

You can count on good secondary employment conditions such as travel expenses and a pension scheme

Permanent contract

You have – if you want – the option to get a permanent contract

Quality Labels

FlexToday has the NEN 4400-1 quality mark. This means that FlexToday has passed strict inspections, and we are   qualified as financially healthy company. Among other things, certain obligations must be met in the field of personnel and payroll administration. This way you know in advance who you are dealing with financially.

The NEN 4400-1 inspection was not a one-off affair. As long as FlexToday these inspections are repeated on a regular basis. And every time, all obligations must be met. Check us out quality mark

FlexToday and quality

VCU stands for Safety and Health Checklist of Employment Organizations. FlexToday meets all conditions stated herein. FlexToday personnel are also allowed supply to VCA-certified companies. You can read more about VCU on their website website.

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